Customer Service Representative
About The Position
The Customer Service Representative (CSR) serves as the frontline ambassador of our organization, providing exceptional support to community members by responding to inquiries, resolving concerns, and ensuring a welcoming and uplifting experience. The CSR plays a crucial role in building positive relationships, offering timely and compassionate assistance while upholding the mission, values, and commitment to service of our ministry. If you're passionate about serving others and want to be part of a ministry committed to changing lives through the love of Christ, we invite you to apply today.
Requirements
- High school diploma, general education degree (GED), or equivalent required.
- Minimum of 1 year of customer service experience in a fast-paced environment.
- Experience handling both inbound and outbound customer interactions professionally and effectively.
- Strong attention to detail, with the ability to interpret data, organize information, and maintain accurate records.
- Excellent active listening and problem-solving skills, with the ability to connect with people from diverse backgrounds.
- Proficiency in customer relationship management (CRM) systems, Microsoft Office Suite (Word, Excel, Outlook), and other office applications.
- Ability to handle sensitive situations with compassion, discretion, and professionalism.
- Strong organizational skills with the ability to multitask, prioritize, and work independently.
- Demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values.
- Exhibit dedication to the organization's vision and a passion for contributing to its success and impact.
Responsibilities
- Serve as the first point of contact, responding promptly to inquiries via phone, email, chat, or in-person interactions.
- Greet and welcome community members with warmth, professionalism, and respect, ensuring a positive experience.
- Communicate effectively through inbound and outbound channels, addressing concerns with empathy and aligning responses with the organization’s mission and policies.
- Assist with email responses, database management, and customer service correspondence to maintain accurate records and efficient communication.
- Investigate and resolve issues by gathering relevant information and collaborating with appropriate departments to find solutions.
- Provide timely follow-ups to ensure concerns are resolved effectively and to the satisfaction of the community member.
- Maintain a thorough understanding of organizational programs, services, events, and policies to provide accurate and helpful information.
- Stay informed about updates to programs and available resources to better assist community members.
- Accurately document customer interactions and transactions in the organization's management system.
- Process applications, service requests, and program registrations with efficiency and attention to detail.
- Work collaboratively with colleagues and other departments to enhance the overall customer experience.
- Share insights from community feedback to support continuous improvement in services and programs.
- Assist with special events, outreach initiatives, and organizational projects as needed.
- Perform additional duties as needed to support the ministry and its objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
