Call for Release - Customer Service Representative (Midwest) Remote

Copart•US TX Remote WFA - North 542, TX

21h•Remote

About The Position

Copart, Inc. is seeking a detail-oriented and professional Customer Service Representative to join their remote team. This role is responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. The representative will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

Requirements

Minimum of one year office support experience in a customer service role.
High school diploma or GED
Great communication skills – comfortable speaking on the phone and writing clear, concise messages
Typing speed of 45 WPM and familiarity with basic 10-key
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail, great problem-solving skills, and the ability to multitask
A professional virtual appearance with a quiet, distraction-free workspace
Must be able to work occasional overtime

Nice To Haves

Bilingual skills are a plus

Responsibilities

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Participate in weekly team meetings via Teams.
Follow all Copart policies and guidelines to ensure quality and consistency in your work.
Help out with other tasks or assist teammates as needed.
Perform other duties as assigned by management.