Customer Service Representative

Matic•Columbus, OH

9d•$19 - $20•Onsite

About The Position

We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Requirements

1+ year of Customer Service experience
Effective verbal communication skills with a talent for de-escalation and empathy.
Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.
Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
Passion that can convey the value of our Matic message clearly.

Responsibilities

Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
Identify customers at risk of cancellation and use problem-solving skills to retain their business.
Clearly articulate the Matic value proposition to reinforce why the customer chose us.
Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
Achieve team goals for productivity, quality, client satisfaction) and policy retention.
Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
Do everything you can to solve the issue before ending the call.
Inform customers they are being placed on hold. Check in every minute at a minimum to update.
Every call and every interaction. Be proactive and if something is not right, own it.
Be calm, professional, and empathetic. Represent the company as you would want your company represented.
Don’t settle. Look for ways to improve daily.

Benefits

Competitive base hourly rate of $19.23-$20.19+ a monthly bonus structure with a target of $600-$1,000
Matic stock options
Unlimited Paid Time Off
Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits)
HSA with employer contribution
401(k) Retirement Plan
Continuing education, licensing and professional development paid for by Matic
Career advancement opportunities
Team culture with frequent team events like happy hours, game nights, volleyball/kickball teams, etc.
Modern office environment with amenities including ping pong tables, coffee/espresso bar, flavored water bar