Customer Service Representative ~ Customer Experience Agent

Turf Magic•Forsyth, GA

About The Position

At Turf Magic , we believe great lawns begin with great people. We're not just growing grass — we're growing relationships. As a Customer Service Representative , you’ll be the friendly voice that ensures every customer interaction reflects our passion, professionalism, and purpose. If you thrive in a fast-paced, people-focused environment, we want you on our team! 🌱 Our Mission To deliver premium lawn care services while fostering lasting relationships through honesty, reliability, and unmatched customer care. We treat every lawn like it’s our own, and every customer like family. 💚 Our Core Values – The Roots of Turf Magic Integrity We will always do the right thing, even when no one else is watching. Accountability We understand that our actions, words, and decisions define who we are. Good or bad, we own our decisions! Inclusion We respect others, ensuring an atmosphere of respect, dignity, and acceptance. Accept Challenge We have the heart and desire to roll our sleeves up and embrace the hard stuff! Meet every challenge head-on. Motivation We strive to be better every day. This is the mindset that ensures success!

Requirements

High school diploma or equivalent (Associate’s or higher preferred).
1–2 years of customer service experience (preferably in a service-based industry).
Strong phone and computer skills.
Availability to work regular business hours, with occasional flexibility.

Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and chat.
Resolve service-related issues with patience, professionalism, and efficiency.
Schedule appointments, manage service changes, and maintain accurate customer records.
Proactively reach out to clients for service follow-ups and satisfaction checks.
Collaborate closely with field teams and operations to ensure customer needs are met.