Customer Experience Agent

Paraco Gas Corp • Brentwood, NY

6d • Remote

About The Position

Are you looking for a new position or a company that aligns with your values and passions? Join Paraco [https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.paracogas.com%2F&data=05%7C01%7Csuzanne.reid%40paracogas.com%7C68c5e59d349249e6f19408db1e8ac4f7%7Ca2337770ab6341ebb039b6e6f3fea1ef%7C1%7C0%7C638137353647615375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c31FJBfA2tDqZlsxnOT6I6RHvjXn65bjBG%2B0iMHiHi4%3D&reserved=0], a family-owned company that has been delivering clean energy and fueling life's moments for over 50 years. We take pride in being one of the largest privately-owned propane companies in the Northeast, serving eight states. We seek a highly organized team player to join a first-rate team of Service Representatives handling our Northeast customers! Our Service Reps support the Service team and ensure that they provide optimal support to all customers promptly. In addition, the Service Rep is responsible for responding to customer inquiries by phone to schedule appointments and address and resolve customer issues by assessing the situation and determining the best course of action for our logistics and service teams. This role reports to the Service Supervisor. Key responsibilities and essential job functions include, but are not limited to:

Requirements

• High school diploma or general education (GED)
• One year or more of related customer service/customer interaction
• Basic desktop systems: Microsoft Office, calculators, and data entry skills
• Must be within the Eastern Time Zone
• Confident in navigating various platforms and technology

Nice To Haves

• Must communicate clearly and professionally and document each call
• A team player who exhibits a strong work ethic
• Ability to speak effectively with residential and business customers, colleagues, and vendors
• Reading, comprehending, and explaining documents
• Bilingual a plus

Responsibilities

• Answer incoming phone calls in a pleasant & professional manner and, review incoming emails and customer correspondence for a course of action, and respond to billing inquiries
• Schedule service appointments
• Contact customers to determine the issue and take the appropriate course of action
• The schedule is first shift, Monday to Friday, with a willingness to work a flexible schedule (including weekends and overtime) when needed
• Additional projects and other duties as assigned

Benefits

• Medical Insurance-PPO, EPO, HDHP, HSA, FSA, LFSA
• Dental
• Vision
• Voluntary Benefits-Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Paid PTO and Sick
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees