Customer Experience Agent
About The Position
We are looking for outgoing, detail-oriented candidates to join our Customer Experience team, providing vital support in a thriving workplace! This is a critical branch of our operations here at SafeStreets USA to provide home security to our clients and maintain a 5-star experience. Our Customer Experience Agents will both take inbound and make outbound calls to service customers, including scheduling services and new installations for ADT service provided through SafeStreets USA. Computer proficiency is key as you will navigate our customer management relation tool (Salesforce) to update orders, inventory equipment, collect billing, and input other various forms of customer information. Strong interpersonal skills are also necessary as you will coordinate with both technicians and customers alike to resolve any issues hindering installation or a new service.
Requirements
- Outgoing
- Detail-oriented
- Computer proficiency
- Strong interpersonal skills
- Ability to commute/relocate: Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)
Responsibilities
- Take inbound and make outbound calls to service customers
- Schedule services and new installations for ADT service
- Navigate our customer management relation tool (Salesforce) to update orders, inventory equipment, collect billing, and input other various forms of customer information
- Coordinate with both technicians and customers alike to resolve any issues hindering installation or a new service
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
