Customer Experience Agent

Ag Growth • Boone, IA

3d • Onsite

About The Position

The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical questions, complex service queries, product offerings, account status, and/or orders and related delivery timelines.

Requirements

• Associate’s degree or higher.
• 3 years contact center experience in technical support or sales.
• Familiar with CRM platforms
• Microsoft Office ability

Responsibilities

• Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
• Analyze and troubleshoot customer concerns using established procedures.
• Provide timely and accurate entry of customer orders and quotations.
• Use computer to access and/or update customer records, including entering required information into Salesforce.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
• Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
• Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.

Benefits

• Our competitive salaries, benefits packages, and employee share purchase plan help you take care of your family.
• Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree