Customer Service Representative
About The Position
Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com
Requirements
- Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.
- Demonstrate use of good customer service skills to provide excellent customer service on every interaction.
- Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time.
Nice To Haves
- Experience comes in many forms, skills are transferable, and passion goes a long way.
Responsibilities
- Handle an average of 100 incoming account/consumer calls per day exceeding customer’s expectations on each interaction.
- Responsible for explaining the features and benefits of Callaway’s past and current product lines.
- Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP.
- Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary.
- Process SAP transactions including sales orders.
- Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders.
- Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell.
- Troubleshoot account and consumer problems as well as UPS tracing/follow up as necessary.
- Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
- Stay abreast of industry current events and trends.
- Demonstrate use of good customer service skills to provide excellent customer service on every interaction.
- Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time.
- Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.
- Work with Repair Coordinator and Customer Service Adjustments Coordinator to troubleshoot shipping, billing and repair issues.
- Process ZV17’s to ensure return authorization for repairs are processed quickly.
- Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
