Customer Service Representative

S R International•Phoenix, AZ

11h•Onsite

About The Position

Interacts directly with the public, jurors, attorneys, case managers, court staff, outside agency staff, court interpreters, MCSO deputies, and court security. Prepares the courtroom for hearings, coordinates courtroom actions with Courtroom Clerk, and manages the courtroom during proceedings maintaining order and integrity of the court process. Prepares jury room, oversees jury panels, escorts jurors to and from the courtroom, and tends to the needs of the jury including answering non-legal questions. Assists witnesses and attorneys during proceedings, including monitoring exhibits for admission prior to publishing to the jury using e- courtroom equipment. Prepares e-courtroom equipment (digital FTR recorder, white noise machine, electronic presentation equipment, electronic fingerprint equipment etc.) for use during hearings; coordinates the use of and runs equipment during hearings and troubleshoots technical issues. Utilizes court system (iCIS) check-in and printed calendar to determine whether case parties are present, obtain additional information/documents needed for court from litigants, call all parties into the courtroom, communicate cases called with courtroom clerk and the Judicial Officer. Prepares files for the court, distributes the court calendar, reviews files for missing information and court readiness, reviews motions for accuracy and compliance with rules of procedure; contacts parties for missing information. Assists with case processing, setting hearings, and providing hearing dates during court proceedings. Performs critical data entry of hearing outcomes and results into the court system (iCIS) in real-time in order to maintain updated data, modify existing records, or initiate court-ordered actions. Utilizes court database systems to complete the final upload of documents into the court docket. Works collaboratively with other divisions to offer assistance in times of need, emergency situations, and as scheduled. Provides back-up coverage of Judicial Assistant duties at the direction of the Judicial Officer/court administration. Assists the Judicial Officer and Judicial Assistant with the calendar & other assignments by request.

Requirements

Effectively and professionally communicating verbally and in writing to convey information effectively and appropriately based on the audience, including providing directives to large groups of people
Utilizing the following programs and equipment; Microsoft Outlook, Word, & Excel; iCIS, OnBase, eFile, multi-line telephone system, copy machine, e-courtroom equipment, and fax machine/ faxination
Critical thinking and evaluating information to determine the best solution
Two (2) years of progressively responsible administrative experience, preferably in a court or legal environment, or other experience that would demonstrate possession of the required knowledge and abilities
High School diploma or GED

Nice To Haves

Bilingual skills in Spanish/English
Experience within a courtroom environment; maintaining order and integrity of the court process
Experience with Microsoft Outlook, Microsoft Word, iCIS, multi-line telephone systems, copy machine, and faxination
Post-secondary education may be considered in substitution for one (1) year of the required experience.

Responsibilities

Interacts directly with the public, jurors, attorneys, case managers, court staff, outside agency staff, court interpreters, MCSO deputies, and court security.
Prepares the courtroom for hearings, coordinates courtroom actions with Courtroom Clerk, and manages the courtroom during proceedings maintaining order and integrity of the court process.
Prepares jury room, oversees jury panels, escorts jurors to and from the courtroom, and tends to the needs of the jury including answering non-legal questions.
Assists witnesses and attorneys during proceedings, including monitoring exhibits for admission prior to publishing to the jury using e- courtroom equipment.
Prepares e-courtroom equipment (digital FTR recorder, white noise machine, electronic presentation equipment, electronic fingerprint equipment etc.) for use during hearings; coordinates the use of and runs equipment during hearings and troubleshoots technical issues.
Utilizes court system (iCIS) check-in and printed calendar to determine whether case parties are present, obtain additional information/documents needed for court from litigants, call all parties into the courtroom, communicate cases called with courtroom clerk and the Judicial Officer.
Prepares files for the court, distributes the court calendar, reviews files for missing information and court readiness, reviews motions for accuracy and compliance with rules of procedure; contacts parties for missing information.
Assists with case processing, setting hearings, and providing hearing dates during court proceedings.
Performs critical data entry of hearing outcomes and results into the court system (iCIS) in real-time in order to maintain updated data, modify existing records, or initiate court-ordered actions.
Utilizes court database systems to complete the final upload of documents into the court docket.
Works collaboratively with other divisions to offer assistance in times of need, emergency situations, and as scheduled.
Provides back-up coverage of Judicial Assistant duties at the direction of the Judicial Officer/court administration.
Assists the Judicial Officer and Judicial Assistant with the calendar & other assignments by request.