Customer Service Representative

Centurion Asset Management Inc.•London, ON

1d•Onsite

About The Position

Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The MARQ managed student housing community. The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. │ The MARQ.

Requirements

A passion for excellence in customer service delivery
Minimum 2-3 years’ experience in customer service
Exceptional oral and written communication skills
Excellent organizational skills with a strong ability to multi-task
Highly motivated
Excellent interpersonal skills
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense
Forward thinking with an ability to develop creative strategic solutions to issues
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner

Nice To Haves

Knowledge of other languages an asset

Responsibilities

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.
Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.
Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of student events, including Open Houses, Resident events, etc. Assist with move-ins and move-outs, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.
Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties as assigned.