Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing•Martinsburg, WV

12d•Onsite

About The Position

At Johnson & Johnson Heating, Air Conditioning, and Plumbing, we’re not just another home services company—we’re a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees. We’re growing fast and looking for a Customer Service Representative who’s ready to grow with us! We’re a locally-owned, faith-led, family-oriented company that’s been serving the tri-state area for decades. Our reputation is built on quality, integrity, and a people-first approach—and that includes our team. When you work here, you're not just a number—you’re part of something bigger.

Requirements

At least 2 years of customer service experience (phone experience is a big plus!)
A high school diploma or equivalent
Excellent communication skills—both written and verbal
A warm, upbeat personality that people trust and enjoy
Strong attention to detail and organizational skills
Proficiency in Microsoft Office and general computer savvy
Self-motivated and able to stay focused without constant supervision
Someone who thrives in a fast-paced, team-oriented, goal-driven environment

Responsibilities

Be the friendly, professional first voice our customers hear when they call.
Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians’ schedules full.
Help homeowners understand their options by clearly and compassionately explaining our services.
Work closely with our service and dispatch teams to ensure a seamless customer experience.
Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
Be a team player, ready to support your coworkers and contribute to a positive work culture.