Bilingual Customer Service Representative

Avita Care Solutions • Brea, CA

24d • Onsite

About The Position

The Customer Service Representative (Bilingual in Spanish) provides general customer service, completes clerical/administrative tasks, and supports the dispensing of pharmaceutical medications. This is a full-time position in Brea, CA (3020 Saturn St) and the work schedule is Monday through Friday from 8:30am to 5pm. It is an entry-level position in the pharmacy field with great work-life balance, no evenings or weekends. At Avita Care Solutions, compassionate care is at the heart of everything we do. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Requirements

• High school diploma or GED
• Proficient in English with strong verbal and written communication skills
• Bilingual in Spanish required
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• Strong customer service, interpersonal, and data entry skills
• Must be able to multitask and stay calm and focused in a busy work environment
• Able to maintain a high attention to detail and a high level of confidentiality
• Responsible and reliable with a track record of good attendance
• Must have a reliable mode of transportation to get to our Brea pharmacy on a regular daily basis
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

Nice To Haves

• Previous work experience in customer service, call center, and/or healthcare is a plus

Responsibilities

• Interact courteously with patients and team members to develop and maintain positive, professional relationships
• Answer incoming and make outbound calls to patients, case managers, providers, insurance companies, etc.
• Receive and stock medications appropriately
• Order and maintain other/miscellaneous pharmacy supplies
• Type prescription labels and enter prescription information into record system
• Verify/re-verify insurance benefits
• File and maintain invoices and other pharmacy records
• Coordinate prescription deliveries
• Maintain a clean, neat, organized, and safe work environment, including HIPAA trash
• Proactively identify problems, escalate if/when appropriate, and provide effective solutions
• Perform other related duties as assigned
• Perform in accordance with company policies and standards
• Embrace and perform in the spirit of the company’s core values and goals

Benefits

• Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
• Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
• Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
• Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED