Customer Service Representative
Atlanta West Carpets•Lithia Springs, GA
•Onsite
About The Position
Atlanta West Carpet is looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.
Requirements
- Excellent customer service skills
- Strong computer skills (Outlook and phone experience is a plus)
- Strong written and verbal communication skills
- Proven organizational skills in working with customers and team members
- Exceptional attention to detail both in verbal and written forms
- Ability to multi-task and manage multiple priorities
- Self-motivated, results oriented, and accountable
- General computer knowledge
Nice To Haves
- High school graduate or some College
Responsibilities
- Interacting with customers, field Inspectors, and other AWC Associates
- Processing customer requests (assisting customers throughout the installation process)
- Processing inspection reports, from RFMS, to facilitate repairs.
- Resolving customer service issues (Scheduling Appointments)
- Data entry (RFMS)
- Daily email and phone communication with customers, field inspectors and product vendors
- General administrative tasks, team support, and solving service issues
Benefits
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
