Customer Service Representative
About The Position
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Requirements
- Demonstrated experience in customer service or other related fields.
- Ability to build rapport with clients with an enthusiastic attitude.
- A problem solver with keen attention to detail.
- A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.
- Ability to build trust by working as a team member, as well as independently, with minimal supervision.
- A positive and professional demeanor.
- Ability to multitask and adapt to changes quickly.
- Excellent written and verbal communication skills.
- Strong computer skills.
- High school diploma or equivalent
Responsibilities
- Provide exemplary customer service over the phone, online chat, or email.
- Document and update customer records based on interactions and customer needs.
- Develop and maintain a knowledge base of the evolving products and services.
- Mail requested documentation.
- Complete daily tasks when not on the phone or chat.
Benefits
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
