Customer Service Representative
Sagepoint Energy•Ashwaubenon, WI
•Hybrid
About The Position
The Customer Service Representative serves as the primary point of contact for customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction. Sagepoint Energy embodies core values of dependability, excellence, and integrity.
Requirements
- High school diploma or equivalent (Associate's or Bachelor's preferred).
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask and manage priorities in a fast-paced environment.
- Basic computer skills and familiarity with CRM software.
- Patience and a positive, customer-focused attitude.
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints or escalate issues to the appropriate department.
- Process orders, returns, refunds, or exchanges.
- Manage truck loads and scheduling.
- Maintain customer records and update account information in company systems.
- Follow up with customers to ensure issues are resolved.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- Document customer interactions in CRM systems.
Benefits
- medical insurance
- dental insurance
- vision insurance
- retirement savings program
- paid personal time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
