Customer Service Representative

SBP Careers•Smithfield, NC

4d•Onsite

About The Position

U.S. Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. In this role you will be focused on receiving incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services. You will also execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met. Additionally, you will inform customers of unit pricing, shipping dates, anticipated delays, and any additional information requested by the customer.

Requirements

High school diploma with a 2-year degree preferred.
2-4 years sales experience, building industry experience preferred.
Excellent communication skills including service-oriented telephone manner.
Must understand and possess good business and selling principles and negotiation skills.
Must be computer literate, Microsoft Word, Excel, and Outlook.
Strong organization and administration skills.
Self-starter, pro-active and the ability to take initiative.
Must have basic math and analytical skills.
Be personable, articulate, knowledgeable and professional when communicating with customers.
Ability to learn skills quickly with a mature and service-oriented attitude.
Excellent communication (verbal and written) and organizational skills.
Capability to rely on experience and judgment to plan and accomplish goals.
Self-starter, pro-active and able to take initiative.
Attention to detail and highly motivated.

Nice To Haves

building industry experience preferred

Responsibilities

Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.