Customer Service Representative

City of Richland•Cocoa, FL

6d•$30 - $41•Onsite

About The Position

Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).

Requirements

High School Diploma/GED
One (1) year of experience in providing customer service

Nice To Haves

Three (3) years of customer service experience, which include handling difficult and varied issues.
One (1) year of experience collecting on delinquent accounts.
Experience with Utility Billing.
Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.

Responsibilities

Assisting customers in person and by telephone
Receiving and providing customer service information
Preparing and processing billing
Cashiering
Scheduling

Benefits

Excellent open access (preferred provider) medical plan with substantial City-paid contribution
City-paid dental and vision plans
City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
City-paid Long-Term Disability Insurance
Participation in the State of Washington's Retirement Plan (PERS)
Paid Time Off (PTO)
10 Paid Holidays
4% City-match deferred compensation with 457 and 401(a) plan options
Extended Sick Leave (ESL)
Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
City Paid and Employee Paid Retirement Health Savings Plan
Employee Assistance Program
Annual Performance Assessment System