Part-Time Customer Service Representative (Remote)
About The Position
The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers. If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work! We are seeking a dependable Part-Time Customer Service Representative to support our Class 8 truck dealership during evening hours. This role focuses on assisting customers via phone and email with breakdown support, parts inquiries, billing, and repair status updates. The position is remote for the right candidate.
Requirements
- Customer service experience (dealership, trucking, automotive, or heavy-duty service environment preferred)
- Comfortable handling multiple channels (phone/email) and working in a fast-paced setting
- Strong attention to detail, especially for billing, parts numbers, and repair status notes
- Ability to remain calm and solution-oriented during breakdown or high-stress situations
- Basic computer proficiency; ability to learn dealership systems (DMS), inventory tools, and email/phone platforms
- Must have a reliable internet connection and a quiet, professional workspace
- Ability to work the scheduled evening shift consistently: 6 PM–12 AM, Monday–Friday
Nice To Haves
- Bilingual (English/Spanish or other languages) is a major plus
- Familiarity with Class 8/heavy-duty truck parts and service terminology
- Experience with parts invoicing, repair orders, or dispatch/breakdown coordination
- Prior work in a dealership, fleet maintenance shop, or transportation/logistics support role
Responsibilities
- Handle inbound and outbound customer phone calls and emails in a professional, service-focused manner
- Coordinate breakdown assistance by gathering key details (unit info, location, symptoms, urgency) and routing to the appropriate internal team or process
- Check parts inventory/availability and provide accurate information on pricing and lead times
- Bill parts accurately and complete related documentation/transactions
- Monitor repair order status and communicate progress updates to customers clearly and promptly
- Liaise with service advisors, technicians, and parts staff to ensure accurate, timely information
- Document interactions, updates, and resolutions in the dealership system (DMS/CRM)
- Escalate urgent issues appropriately and follow up to ensure customer needs are met
Benefits
- Competitive hourly pay (based on experience)
- Training on internal systems and processes
- Opportunity to work with a respected Class 8 dealership team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
