Customer Service Representative - Ready-Mix Concrete

Dolese Bros • Marlow, OK

8d • Onsite

About The Position

This position involves receiving heavy call volumes and scheduling concrete orders over the telephone. In addition to scheduling orders to achieve maximum production and customer satisfaction by serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database information.

Requirements

• Ability to handle and resolve customer issues with diplomacy and professionalism.
• Able to work well and motivate others to achieve high levels of customer service and satisfaction.
• Self-motivated, organized and able to learn aspects of order taking / dispatching.
• Flexibility to meet changing daily production schedules and able to work under pressure.
• Able to interact professionally, with colleagues and customers.
• Strong Microsoft Office applications experience and utilization.
• Detail oriented and able to multi-task in fast-paced environment.
• Ability to present facts and recommendations effectively.
• Excellent interpersonal skills and a positive attitude that fosters effective relationships.
• Excellent verbal, written and comprehension communication skills.
• Must be able to work a flexible schedule including early mornings, nights and weekends.
• Ability to read, write and figure mathematical calculations.
• Willingness to work nights, overtime and weekends as required.

Nice To Haves

• Verbal and written fluency in Spanish and English preferred.
• Experience using Command software preferred.
• Ready mix and concrete technical knowledge highly desirable.
• Knowledge of local contractors and the local metropolitan area preferred.

Responsibilities

• Accurately and efficiently input phone orders for delivery.
• Schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations.
• Answer inquiries by clarifying, researching, locating, and providing information.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
• Recognize opportunities to up-sell accounts by explaining new features.
• Continue to update job knowledge by participating in educational opportunities.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Regular, reliable attendance at the worksite or assigned work location.
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

Benefits

• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed