Customer Service Representative

Yazoo Mills, Inc.•Oxford Township, PA

18d•Onsite

About The Position

Yazoo Mills, Inc., a leading privately owned manufacturer of paper tubes and cores, is seeking a Customer Service Representative to join their growing team in New Oxford. As a family-owned business with over 120 years of history, Yazoo Mills fosters a culture that values innovation, problem-solving, community, and results. This role is crucial in maintaining strong customer relationships and ensuring efficient order processing and issue resolution.

Requirements

High School Diploma
Customer service experience in a manufacturing setting
Pleasant phone demeanor
Excellent verbal and written communication skills
High attention to detail
Excellent customer service skills
Knowledge of ERP systems and Microsoft Office
General office and typing skills
Organization and time management skills

Responsibilities

Communicate with customers by telephone, email, or in person to provide information about products, take and enter orders, set up new accounts, or obtain details of complaints in a prompt and friendly manner.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
Determine charges for products requested and obtain credit card and authorization or communicate check totals to the customer.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers’ service or billing complaints by performing activities such as issuing RMA’s, refunding money, or instructing accounting to adjust the bills.
Check to ensure that appropriate changes were made to resolve customer’s problems.
Able to react to change productively and handle other essential tasks as assigned.