Customer Service Representative

Stacey Moore•Simpsonville, SC

18d•Onsite

About The Position

Allstate Insurance Agency - Stacey Moore is looking for a motivated and personable Customer Service Representative to join our team in Simpsonville, SC. This is a fantastic opportunity to build a rewarding career in the insurance industry while making a real difference in the lives of our customers every day. The Stacey Moore Agency is a trusted local Allstate insurance agency proudly serving the Simpsonville, SC community. Backed by the strength of one of America's most recognized insurance brands, our agency is known for delivering personalized service and genuine care to every client we serve. We foster a supportive, team-oriented work environment where employees are valued, developed, and set up for long-term success. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

Requirements

Prior customer service, sales, or insurance experience preferred
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to multitask and thrive in a fast-paced office environment
Proficiency with basic computer applications and CRM systems
Active South Carolina Property & Casualty or Life & Health license (or willingness to obtain)
Friendly, professional, and customer-focused demeanor

Responsibilities

Serve as the first point of contact for customers, handling inbound calls, emails, and walk-in inquiries
Assist clients with policy questions, billing issues, and coverage explanations
Process policy changes, endorsements, and renewals accurately and efficiently
Identify customer needs and recommend appropriate Allstate insurance products and services
Maintain and update client records in the agency management system
Follow up with customers to ensure satisfaction and retention
Support the agency team with administrative tasks and daily operations