Customer Service Representative, Healthcare - Remote - $15/Hr CNX

Military Spouse Corporate Career Network

3d•Remote

About The Position

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

High school diploma or equivalent
6 months customer service
30 WPM with 90% accuracy
Ability to pass required assessments and background check
Proficiency in fast-paced multitasking
Eagerness to learn new technologies
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge

Responsibilities

Provide customer support via inbound chats
Call back customers as needed
Respond to basic and routine account inquiries
Assist users on the clients products, accounts and services
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Interacting with customers utilizing strong written and verbal skills as well as deep customer empathy
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
registered retirement savings plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community su