Customer Service Representative (Mid Shift)
Morris-Jenkins•Charlotte, NC
•Onsite
About The Position
As a Customer Service Representative (CSR), you will support customers who need assistance with maintenance or emergency services, acting as the primary contact to inform them that help is on the way. You will also educate customers about the company's products and services, helping them make informed decisions. Additionally, you will process customer orders by logging details and changes using tracking software, and collaborate with other departments to ensure a seamless customer experience.
Requirements
- At least one (1) year experience in customer service
- Excellent interpersonal & verbal and written communication skills
- Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
- Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
- Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
- Keyboard typing proficiency a minimum of 50 WPM
- Alignment & commitment to company values (honesty, integrity, fairness, and respect)
- Must be able to remain in a stationary position, over 90% of time for the duration of the entire shift.
- Be able to constantly operate a computer, phone, and other office equipment.
- Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, have the ability to communicate with customers, de-escalate calls, educate customers on products/services, and the ability to complete tasks quickly while simultaneously speaking with customers.
- Must maintain confidentiality with customer information.
- Must have reliable attendance and flexible schedule availability
Nice To Haves
- High school diploma or GED
- Prior sales experience
- Bilingual a plus!
- Service Titan Experience
Responsibilities
- Support customers who need help, whether they call in for maintenance or an emergency.
- Educate customers about products and services.
- Process customer orders by logging details using tracking software.
- Partner with other departments to ensure the best customer experience.
Benefits
- Personal development classes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
