CSR (Customer Service Representative)

PROCARE INC • Meridian, ID

2d • $18 - $21 • Onsite

About The Position

At ProCare Medical Equipment, we’re not just delivering equipment—we’re delivering care, dignity, and peace of mind to patients and providers every single day. We’re growing fast, and we’re looking for a high-energy, solutions-driven Customer Service Representative who thrives in a fast-paced environment, loves helping people, and takes pride in getting the details right. If you’re someone who can stay calm under pressure, solve problems on the fly, and turn a frustrated caller into a loyal customer—you’re exactly who we’re looking for.

Requirements

• You can multitask without missing the details
• You stay organized—even when things get busy
• You’re independent, but also a strong team player
• You have strong computer skills (Microsoft Office is a must)
• You type quickly and accurately
• You know how to de-escalate tough conversations with confidence and empathy
• You’re comfortable on the phone and communicate clearly
• You genuinely enjoy helping people
• High school diploma or equivalent

Responsibilities

• Answer inbound calls and provide exceptional customer support
• Make outbound calls to coordinate care, follow up, and solve issues
• Take orders and accurately enter data into our systems
• Coordinate deliveries with drivers to ensure timely service
• Troubleshoot equipment issues over the phone
• Educate customers on the right medical equipment for their needs
• Communicate across departments to keep everything running smoothly
• Support patients and providers through fast, effective problem-solving

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Health Insurance
• Dental & Vision Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED