Customer Service Representative

Almag Aluminum•Brampton, ON

2d•CA$49,700 - CA$60,000•Onsite

About The Position

The Customer Service Representative will be functionally responsible, along with all members of the Customer Service and Sales Team, concerning day-to-day sales matters, and the Production Team concerning order fulfillment and customer satisfaction. All employees contribute to the success of each customer. This role involves developing and maintaining constructive working relationships with customers, managing order entry and verification, and working with Operations for stocking programs. The representative will provide prompt and accurate responses to sales and customer requests, reply to customer inquiries for order status and pricing updates, and maintain and grow the customer base by providing outstanding customer service and up-selling opportunities. This position also requires assisting/providing back-up for co-workers when required and complying with all quality-related policies, procedures, and system requirements. Other duties as required by the sales department and the organization may also be assigned.

Requirements

1-2 years’ experience in a fast-paced deadline driven sales/customer service environment.
High School graduation and 2 years of experience in a similar environment may be substituted
Excellent time management and organizational skills are necessary
A strong team player who works well with others
Must have excellent telephone presence and manners
Empathy and confidence will allow the candidate to succeed in this position
High energy level, positive attitude and ability to work in a fast-paced environment without direct supervision

Nice To Haves

Post-secondary education combined with mathematical, business, quality and/or technical training is an asset
Experience in manufacturing is an asset
An understanding of computers, measurements, tolerances, basic geometry, and the ability to read drawings/blueprints is an asset
Fluency in French, written and verbal, is an asset

Responsibilities

Develop and maintain constructive working relationships with all customers
Order entry and verification
Work with Operations for Stocking Programs
Provide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal Suppliers
Reply to customer inquiries for order status and pricing updates in a timely manner
Maintain and grow customer base by providing outstanding customer service and opportunities to up-sell
Assist/provide back-up for co-workers when required
Comply with all quality related policies, procedures, and system requirements
All other duties as required by the sales department and the organization