Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

2d • Onsite

About The Position

This is an entry-level, full-time position where you will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them. Roadside Protect has managed more than 2,000,000 dispatches since its founding in 2002. Our key mission is to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help. The role is located in Itasca, IL.

Requirements

• U.S Work Authorization
• High School Diploma or GED required
• High level of attention to detail and problem-solving skills
• Ability to comfortably work in a fast paced, time sensitive environment
• Proficient with using a desktop computer and MS office applications
• Strong interpersonal communication skills, verbal and written.
• Strong customer service and empathy skills
• Reliable, strong attendance and professionalism
• Ability to commute and work on-site in Itasca, IL
• Ability to work a set schedule.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to speak and communicate clearly with callers and team members for extended periods
• Ability to hear and comprehend verbal communications over the phone

Nice To Haves

• Additional language skills are beneficial, such as French or Spanish but not required.
• Experience in the roadside assistance or automotive industry is beneficial but not required.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Accurately gather required information and enter data into dispatch systems, or perform fleet intake, gather vehicle, driver and indicant information accurately.
• Follow scripts, workflows, and client specific requirements
• Communicate clearly with customers or drivers regarding next steps, expectations and processes
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards

Benefits

• Opportunities for professional growth and continuous learning
• Generous 401k match
• Competitive benefits package designed to support associates' physical, financial, emotional, and professional wellbeing.
• Conveniently located with easy highway access
• Onsite gym
• Massage chairs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED