Customer Service Representative
About The Position
Customer Service Representative At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed. We're currently looking for a Customer Service Representative to serve as the first point of contact for our customers. In this role, you'll help create an exceptional customer experience by providing outstanding service over the phone, accurately managing customer information, and supporting our internal operations. Your professionalism, communication skills, and attention to detail will help ensure every customer interaction reflects the Hoover standard. At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with a company that treats employees like family and delivers the quality our community depends on.
Requirements
- 1–2 years of experience in a call center or customer-facing administrative role
- Excellent verbal and written communication skills
- Attention to detail and organizational skills
- Proficient in Microsoft Office and/or Service Titan experience is a plus
- Ability to multitask and remain calm under pressure
- Customer-first mindset with a proactive, solution-oriented approach
Nice To Haves
- Service Titan experience is a plus
Responsibilities
- Answer all inbound calls using company-approved scripts, policies, and service standards
- Accurately enter and maintain customer records within company software
- Monitor and respond promptly to voicemails, emails, and marketing-generated leads
- Notify dispatch immediately of canceled appointments to maximize schedule efficiency
- Meet daily Customer Service Representative Key Tracking Indicators (KTIs) and submit weekly performance updates
- Make outbound calls to VIP Maintenance Plan members to schedule prepaid maintenance visits
- Resolve customer questions and concerns professionally, escalating issues when appropriate
- Ensure all documentation, forms, and payments are completed accurately and submitted on time
- Work collaboratively with dispatch, technicians, and management to deliver an exceptional customer experience
Benefits
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Employee Assistance Program (EAP)
- Company-Matched 401(k) Retirement Plan
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off and Vacation
- 6 Paid Holidays
- Biweekly Pay
- Ongoing Technical and Professional Development Training
- Supportive Team Environment with Advancement Opportunities
- NB Fitness Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
