Customer Service Representative
About The Position
The Customer Service Representative plays a vital role in delivering positive, reliable, and professional experiences for our customers. Working within a manufacturing environment, this role supports both external customers and internal teams by providing accurate information, processing orders, and coordinating communication across departments. This position combines customer-facing responsibilities with operational support to ensure smooth workflows and high levels of customer satisfaction. This role offers opportunities to grow product knowledge, system expertise, and cross-functional collaboration within a manufacturing organization.
Requirements
- Experience or exposure to ERP and CRM systems in a customer service setting; manufacturing experience is a strong plus.
- Beginner-level proficiency with Microsoft Outlook, Word, Excel, and Teams.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to stay organized, prioritize tasks, and manage multiple customer requests simultaneously.
- Positive, solution-oriented attitude and the ability to collaborate effectively across teams and departments.
Responsibilities
- Engage customers and prospective customers by phone and online using a warm, attentive, and solution-focused approach.
- Provide timely and accurate information related to products, pricing, availability, and delivery.
- Address customer questions or concerns professionally, with a focus on efficient and effective resolution.
- Process customer requests accurately, ensuring a smooth and positive customer experience.
- Set up new customer accounts with accuracy and attention to detail.
- Enter, process, and review customer orders to support accurate and timely fulfillment within the manufacturing workflow.
- Coordinate customer needs internally by communicating clearly with production, planning, and logistics teams.
- Follow up on customer interactions to ensure questions are resolved and expectations are met or exceeded.
- Maintain organized and up-to-date customer files, documentation, and records.
- Accurately document customer interactions, including calls, emails, and follow-ups, in the CRM system.
- Capture relevant customer details that support consistent, high-quality service across interactions.
- Contribute to a team-focused service culture that builds trust, strengthens relationships, and fosters long-term customer loyalty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
