Customer Service Representative
Citadel Outlets•Commerce, CA
•Onsite
About The Position
The number one outlet center in the LA area is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.
Requirements
- High school diploma or general equivalency diploma (G.E.D.).
- 0 - 2 years of experience in the field or in a related area preferred.
- Entry-level experience using MS Office applications (for data entry, reports).
- Ability to conduct research using the various search engines on the Internet.
- Entry-level experience using Social Media Networking applications.
Responsibilities
- Ensures Customer Service area is open and closed timely (opening/closing time may vary).
- Ensure cleanliness for the Customer Service area, including inventory and stock is accounted for and tracked.
- Assist all customers and tenants via phone or in person with general information, store locations, directions, business hours, transportation info and Special Event info.
- Serve as a representative of the California Welcome Center, providing visitors with travel and tourism information.
- Assist the Marketing/PR department with traffic reports, special events, group sales, sponsorships, marketing initiative and promotion execution and ensures brochures/directories/promotional material is stocked at counter and throughout the center.
- Maintain stroller/wheelchair rentals and ensure all are returned in good condition.
- Process management and customer gift cards.
- Collects customer complement and complaint forms and distributes to Customer Service Manager.
- Assist the tourism department with greeting tour buses, special events, tour groups, and VIP Lounge coverage including maintaining stock and cleanliness.
- Conduct regular property walkthroughs and promptly report any issues or maintenance needs, including but not limited to common areas, back of house, elevators and restrooms.
- Monitor and assist vending machine operations, including reporting malfunction or low stock.
Benefits
- Vacation and Personal paid-time-off
- Employee wellness incentive program
- A positive and productive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
