Customer Service Representative

Alaska Marine Lines • Seattle, WA

7d • Onsite

About The Position

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.

Requirements

• High school education or GED is required.
• Minimum of 2 years’ experience in customer service is required.
• Ability to meet a flexible work schedule based on the needs of the company.
• Ability and willingness to work overtime as required.
• Ability to plan, organize and prioritize work to meet schedules/deadlines.
• Regular attendance and timeliness are essential functions of this position.
• Daily physical presence is required.
• Ability to work alone and as part of a team with minimal supervision.
• Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
• PC skills required: Microsoft Office proficiency.
• Ability to learn in-house software.
• Ability to work with several computer programs on multiple screens at a time.
• Keyboard and ten-key by touch.

Responsibilities

• Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
• Provide quotes to provide the customer with estimated costs for shipping their item(s).
• Provide bookings to customers to receive their item(s) for shipping.
• Researching customer inquiries which may require communicating with other departments or operating companies.
• Occasionally physically verify cargo information or obtain cargo measurements.
• Occasionally collect and scan bills of ladings.
• Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
• Ability to work with several programs and screens at a time.
• Occasionally assist with billing charges on customer invoices.
• Collect payment over the phone.

Benefits

• Health Insurance - medical, dental, and vision with low employee contributions
• Health Insurance for your family – we also contribute to medical, dental and vision for your family
• Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
• 401(k) with company match + additional annual retirement contribution
• Health and Wellness Program - FitOn
• Tuition Reimbursement
• Employee Assistance Program
• Life Insurance and AD&D – we pay for at no cost to you
• Long term disability – we pay for at no cost to you
• Opportunities for internal promotions/career advancement
• Family friendly work hours (closed on weekends and paid holidays)
• Discretionary Bonus Program
• Competitive wages with annual performance and wage reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED