Customer Service Representative
Oldcastle BuildingEnvelope•Covington, GA
•Onsite
About The Position
The Customer Service Representative I is focused on building foundational product and system knowledge, while processing standard orders and inquiries. This role reports to the Customer Service Manager. This role is perfect for an individual who is organized, has an attention to detail (safety, quality, efficiency), strong work ethic/reliability. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Requirements
- 1-2 years of prior customer service experience
- Computer experience and accuracy in numeric input
- Strong organizational and listening skills
- Ability to read, understand, and communicate
- Ability to work independently and prioritize work with deadlines
- Ability to work overtime when required
Responsibilities
- Builds foundational product and system knowledge
- Processes basic orders with supervision
- Responds to routine inquiries
- Escalates most non-routine issues
- Communicates within the team
Benefits
- Industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays
- A pay-for-performance culture with potential for annual raises and bonuses
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
