Customer Service Representative

TEKsystems•Chino, CA

9d•$20 - $20•Onsite

About The Position

This is a contract position based out of Chino, CA. The role involves managing a large volume of inbound calls, assisting customers with scheduling appointments for Airbag recalls, and providing dealership information. The representative will handle 40-50 inbound calls per shift, addressing questions about recalls, warranties, and troubleshooting malfunctioning radio codes. Key responsibilities include capturing customer concerns, documenting calls to create cases, providing accurate information, closing cases, and dispatching to the appropriate department when necessary. The role also requires working fluidly with the team for feedback and growth opportunities. Previous experience includes handling high-volume inbound settlement calls, providing detailed claim information, and demonstrating technical proficiency in call center software. The ideal candidate will consistently meet or exceed performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. The position requires the use of multiple screens, software, and processes to assist customers.

Requirements

customer service
call center
computer navigation
Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience

Responsibilities

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
Handle 40-50 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case.
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
Work fluidly with team for clear feedback and growth opportunities.
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer.