CUSTOMER SERVICE REPRESENTATIVE

Aurora Parts • Lebanon, IN

3h

About The Position

This position serves as a direct point of contact for customers and helps ensure they receive an adequate level of service. The role maintains customer relationships by providing information in response to questions about products or services and handling and resolving complaints promptly and professionally, using discretion and independent judgment.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Excellent phone skills.
• PC, Microsoft Word, Excel, and basic computer knowledge.
• Attention to detail and task completion skills.

Nice To Haves

• Knowledge of internal operating systems.

Responsibilities

• Receive and process high volumes of incoming orders by phone, fax, and electronic formats accurately and promptly.
• Process status and inquiry requests accurately and promptly.
• Respond promptly to customer inquiries.
• Answer a limited volume of phone calls in a timely, professional, and courteous manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED