Customer Service Representative - Bourne's Energy

Dead River Company • Morrisville, VT

3d • Onsite

About The Position

Bourne's Energy is seeking a Customer Service Representative to join their team. This role offers the opportunity to turn great service into great earnings, with a competitive hourly wage plus commission. The ideal candidate will be an effective communicator with strong customer service skills, the ability to adapt to a fast-paced environment, and solid computer and multi-tasking abilities. Flexibility to work Saturdays during the heating season is also required.

Requirements

• Experience in providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
• Effective communicator who understands the importance of listening and being empathetic
• Able to work and grow in a fast-paced work environment
• Willing to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• One year of previous customer service experience including computer work is preferred.

Nice To Haves

• A high school diploma or equivalent is preferred.

Responsibilities

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term Disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED