Customer Service Representative

GFL Environmental Inc. • Brampton, ON

5d

About The Position

The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.

Requirements

• Education equivalent to College Degree in Business, or the equivalent in related work experience, demonstrating the ability to focus on quality and procedures.
• Minimum of two years of account management/customer service experience, including two or more years of customer service management experience.
• Demonstrates knowledge of Microsoft Office including Excel, Outlook, Word and PowerPoint; and a general knowledge of general database use.
• Demonstrates the ability to identify and understand customer needs, takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction, with minimal to no direction from management.
• Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.
• Demonstrates the ability to draft written communication, both on an individual basis and in a group.
• Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building.
• Accurately communicates with others regardless of their status or position
• Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust.
• Exhibits empathy and sensitivity for the needs of customers.
• Is perceived by other as being helpful and supportive.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• Demonstrates knowledge of retail, pharmaceutical or environmental industry a plus.

Responsibilities

• Provides customer service via telephone and email to assigned Client Accounts. This includes, but is not limited to, missed pick-ups, terms and conditions of contract, complaints, pricing issues, changes, new orders, claims processing, etc.
• Follows up with customers on a regular basis to ensure that resolution meets their needs.
• Develops and maintains rapport with customers, and/or manufacturers, via telephone and email, in order to build and maintain an excellent working relationship.
• Regularly coordinates responsibilities with multiple internal departments including but not limited to, Field reps, Dispatching, IT, and Operations.
• Contact with Field Reps/Operations to ensure accurate completion of field activity.
• Provides regular and adhoc reporting and assistance to various GFL Environmental Managers and clients. This could include, but not be limited to, customer revenue and volume trend analysis, new client statistics, and adhoc account reports.
• Identify and implement process improvements for coordinating activities between departments.
• Consistently look to improve procedural processes and gathers feedback from clients on a regular basis.
• Perform other duties and responsibilities, as assigned.

Benefits

• GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree