Customer Service Representative Customer Service Representative

Foundever®•Wise, VA

44d•Onsite

About The Position

Foundever is now hiring customer service agents who provides compassionate, knowledgeable support to customers enrolled in a leading online weight management program that includes GLP-1–based medications. Agents will handle inbound calls and interactions to assist customers with account inquiries, product information, shipment status, billing, and program guidance. The ideal candidate will demonstrate empathy, attention to detail, and a strong understanding of health-related products and customer confidentiality.

Requirements

High school diploma or equivalent required
Strong communication skills—both verbal and written—with the ability to convey empathy and professionalism.
Proficiency in computer navigation, CRM systems, and data entry.
Ability to multitask, problem-solve, and maintain accuracy under pressure.
Must maintain confidentiality and comply with all HIPAA regulations.
Must be available to work varying shifts, including evenings or weekends, based on client demand.

Responsibilities

Respond promptly to customer inquiries via phone
Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility.
Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues.
Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards.
Document all customer interactions in CRM systems accurately and efficiently.
Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams.
Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs.
Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements.