Text Customer Service Representative

North American Learning Institute•Orlando, FL

1d•Remote

About The Position

This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day. As a Customer Service Representative at NALI, you’ll be a front-line team member responsible for guiding students and partners through their journey. You’ll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience. You are the face of NALI in every interaction. Your ability to communicate clearly, think critically, and execute with accuracy directly impacts our students and partners every day.

Requirements

Availability for nights, weekends, and holidays
Managing multiple systems and conversations at once
Close attention to detail, small mistakes matter
Working in a performance-driven environment with accountability
Discipline to work independently in a remote setting after training
Resides in the Orlando, Florida area
1–3+ years of customer service experience (email and chat preferred)
Strong written communication skills
Tech-savvy and comfortable working across multiple systems
Analytical and solution-oriented
Reliable, disciplined, and consistent
Fluent in English

Nice To Haves

Spanish is a strong plus

Responsibilities

Deliver high-quality customer support through email, chat, text, and occasional phone communication
Manage multiple conversations and systems at the same time while maintaining accuracy
Troubleshoot student issues and provide clear, effective solutions
Apply company policies and procedures correctly in real-time situations
Communicate professionally and empathetically with students and partners
De-escalate challenging situations while maintaining control and confidence
Prioritize tasks and manage time effectively in a fast-paced environment
Execute quickly without sacrificing attention to detail