Customer Service Representative

One to One Health•Reno, NV

23h•Onsite

About The Position

One to One Health is seeking a full time Customer Service Representative to join their care team located at The Row in Reno. The Customer Service Representative will be responsible for aiding patients and other visitors, maintaining organization in the office, and ensuring that the environment is welcoming, calm, and quiet for patients and their families.

Requirements

Experience with EMR system
Experience with Microsoft applications: Excel, Word, Email, etc.
Friendly, energetic, and compassionate disposition
Excellent organizational and time management skills
Strong interpersonal communication skills
Dedication to maintaining the confidentiality of all patient records
Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies
Exceptional leadership, communication, and interpersonal skills
Ability to analyze data, solve problems, and make strategic decisions
Experience with financial management and budget oversight in a healthcare setting
Proficiency in relevant software and technology systems
Ability to read, write, and communicate the English language
Ability to effectively communicate both orally and in writing
Ability to follow written or verbal step-by-step instructions
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
High school diploma or equivalent
2+ years of experience working as an administrative assistant or in a relevant role

Nice To Haves

Health care experience preferred

Responsibilities

Greet patients, vendors, and other visitors to our wellness center
Answer patient questions and provide assistance when necessary
Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
Utilize our medical office software to schedule new and follow-up appointments for our patients
Register new patients and update necessary records
Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
Maintain spreadsheets and confidentiality of all patient records
Ensure that the waiting room environment remains quiet, calm, and welcoming
Wipe down high traffic areas
Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner