Customer Service Representative Calgary, AB

BEARCOM CANADA CORP•Calgary, AB

62d•Onsite

About The Position

About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, and more 75+ Branches Across North America with U.S. HQ in Dallas, TX As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Requirements

Must be PC literate and familiar with the Internet.
Ability to interpret policies and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Responsibilities

Responsible for answering and responding to incoming customer calls/inquiries.
Respond to correspondence that may come through via e-mail and/or fax.
Verifying the accuracy of packing slips for orders being processed.
Quality Control for accuracy of product pulled being on customers’ order.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status.
Often requires extensive research and interaction with various departments to resolve problems.
Handle shipping and track customer shipments.
Work with multiple carriers via phone, internet, etc.
Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
May be asked to participate in special projects related to department.

Benefits

BearCom wants to elevate your professional growth!
We place high value in investing in the development of our team members and advancing your technical capabilities.
BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll also receive:
Highly Competitive Compensation
Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare
Long-Term Disability Insurance
Employee and Dependent Life Insurance
Paid Vacation & Time Off
Company Matched RRSP Plan
Employee Referral Bonus
Tuition Reimbursement
On-site parking
Company Recognition Program