CUSTOMER SERVICE -Aerospace Manufacturing

LEADING EDGE MANUFACTURING, LLC • Phoenix, AZ

6d • Onsite

About The Position

As a Customer Service Representative at Joined Alloys, you will serve as the primary point of contact for our customers, ensuring their needs are met promptly and professionally. You will be a key player in maintaining our commitment to customer satisfaction, while also supporting our manufacturing operations through essential administrative tasks.

Requirements

• 2+ years of experience in customer service, preferably within aerospace manufacturing.
• High school diploma or equivalent; further education or certifications in related fields is a bonus.
• Proven administrative experience, including document management and order processing.
• Basic understanding of drawing revision control and ISO9001/AS9100 standards.
• Strong communication and interpersonal skills, with a customer-centric attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong problem-solving mindset.

Nice To Haves

• Familiarity with aerospace customer portals is a plus.
• further education or certifications in related fields is a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about our products and services.
• Assist with order processing, tracking, and delivery scheduling.
• Address and resolve customer complaints and issues efficiently.
• Collaborate with production and logistics teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Perform standard clerical duties including data entry, filing, and document management.
• Generate reports and maintain spreadsheets to track customer orders, feedback, and satisfaction levels.
• Identify opportunities for process improvements to enhance the customer experience.

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability, and 401K
• Paid holidays and paid vacation time
• Opportunities for career growth and professional development
• A supportive, collaborative work environment focused on teamwork and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees