Customer Service Representative
City of Lubbock•Lubbock, TX
•Onsite
About The Position
Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
Requirements
- Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience
- Knowledge of customer service techniques
- Knowledge of basic office procedures
- Ability to deal effectively with others in a courteous manner
- Ability to prepare and maintain accurate records
- Ability to speak in a clear, concise manner
- Ability to operate a variety of office equipment
- Ability to apply and calculate various rate schedules
- Ability to operate a personal computer
Nice To Haves
- Physical exam required for Animal Control only
Responsibilities
- Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need
- Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews
- Accept payments and maintain receipts
- Provide information to citizens; explain policies and procedures
- Prepare and maintain records using computer or other office equipment
- Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures
- Promote the sale of electric and solid waste services
- Investigate high bills
- Process bank drafts and deposits as necessary
- Perform related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
