Customer Service Representative

TransPerfect•El Paso, TX

9h•Onsite

About The Position

Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

Requirements

High School Diploma or General Equivalency Diploma required; 18 years or older
6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
Typing 35-40 WPM
Schedule Flexibility
Effective communication and literacy skills.
Ability to read scripted responses naturally, with confidence and accuracy
Ability to deal with customers from diverse backgrounds
Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
Quality Customer Service Skills
Ability to handle escalated calls, with empathy and professionalism
Decision making and problem-solving skills
Excellent time management skills

Responsibilities

Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
Communicates effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems.
Escalates the calls as needed
Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
Attends all scheduled training as required
Accomplishes other general tasks as required or necessary