Customer Service Representative

Destination Pet • Santa Fe, NM

17h • Onsite

About The Position

At Eldorado Animal Clinic, we are building a team of driven, compassionate, and motivated individuals who want more than “just a front desk job.” We are looking for a polished and professional Customer Service Representative (CSR) who thrives in a fast-paced environment, takes initiative, and genuinely wants to grow within veterinary medicine. If you’re the type of person who jumps in to help, solves problems before being asked, enjoys learning new skills, and wants to be part of a team that makes a difference every day, we want to meet you. This role is ideal for someone interested in building a long-term career in veterinary medicine, with opportunities to grow and cross-train into the medical side of the hospital over time. At Eldorado, we are actively building a stronger culture centered around teamwork, accountability, growth, and exceptional patient care. We want team members who are ready to contribute ideas, step up when needed, and grow alongside us. This is a great opportunity for someone looking to start or grow a career in veterinary medicine, gain hands-on experience in a hospital setting, work with a team that values initiative and development, and be part of a clinic focused on growth and positive change.

Requirements

• Experience in customer service (veterinary or healthcare preferred)
• Strong communication and problem-solving skills
• A self-starter mindset with the ability to take initiative
• Confidence working in a fast-paced, team-oriented environment
• Strong multitasking and organizational skills
• Professionalism, reliability, and attention to detail
• Comfort with computers and learning new systems
• A desire to grow, learn, and potentially cross-train into veterinary support roles
• Compassion for both pets and the people who love them

Responsibilities

• Creating a welcoming and supportive experience for every client and patient
• Answering phones, scheduling appointments, and managing client communication
• Supporting smooth daily hospital operations alongside veterinary teams
• Maintaining accurate records and handling payments efficiently
• Helping problem-solve client concerns with empathy and professionalism
• Jumping in where needed and supporting the team during busy times
• Learning veterinary workflows and expanding your skill set over time

Benefits

• Full-time health benefits
• 401k
• Discounted Pet Insurance
• Discounted pet care
• Growth and advancement opportunities
• Hands-on learning in veterinary medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed