Customer Service Representative, Heart Center
About The Position
The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.
Requirements
- 1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC.
- Knowledge of medical terminology required.
- Completed required training for and has the ability to work at all Heart Center locations.
Nice To Haves
- High school diploma or equivalent preferred.
- Medical Assistant certificate preferred.
Responsibilities
- Patient scheduling
- Timely and accurate entering of data into multiple computer systems
- Verifying insurance coverage and obtaining authorization for services
- Preparing charts
- Faxing and disposition of medical records
- Readying patients for their visits per department protocols
- Assisting with answering phones and patient registration
- Provides backup coverage for other clerical staff members in their absence
Benefits
- Competitive salary
- Excellent benefits
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
