Customer Service Representative FT

Security National Bank•Orange City, IA

5d•Onsite

About The Position

As a Customer Service Representative (Bank Teller), you are the Bank’s front-line ambassador in delivering stellar customer service. CSR’s are a critical role for the Bank and represent our brand. Successful CSR’s have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSR’s process large sums of money and multiple transactions per hour, so it’s imperative they work accurately, quickly, and with a smile. Our CSR’s develop lasting relationships with our customers and promote other bank services and products through referrals. The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

Requirements

Excellent customer service and problem resolution skills.
Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.
High school diploma or equivalent
Cash handling experience
Customer service experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
Team-oriented and the ability to work collaboratively across all levels of the organization
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills
Ability to take direction and instruction and follow through independently until project completion

Responsibilities

Provide the highest level of service to every customer.
Maintain a cash drawer including taking in/giving out cash and balancing.
Accurate and efficient processing of transactions.
Receive loan, safe-deposit box and credit card payments.
Process cash services.
Redeem U.S. Savings Bonds.
Identify customer needs through qualifying questions and refer appropriate services, products and digital options.