Customer Service Representative

Barry-Wehmiller•Mediapolis, IA

3d•Onsite

About The Position

Afinitas is hiring an Customer Service Representative to join our team! The Customer Service Representative drives revenue and builds customer relationships by managing inbound inquiries, providing product information, entering sales orders, and resolving customer issues. This role serves as a key point of contact for customers, ensuring accurate order processing and responsive communication. The ideal candidate is customer-focused, detail-oriented, and comfortable with high activity.

Requirements

2+ years of experience in inside sales, customer service, order management, or equivalent.
Strong communication and relationship-building skills.
Excellent attention to detail and ability to manage multiple priorities.
Proficiency with Microsoft Office and experience with ERP and CRM systems.

Nice To Haves

Experience in construction, concrete products, building materials, or industrial sales.
Experience supporting field sales teams.
Familiarity with technical or engineered products.

Responsibilities

Handle incoming inquiries and process customer orders accurately and efficiently in the ERP system confirming order details including product specifications, pricing, availability, and delivery timelines.
Provide product information and pricing.
Provide quotes and price orders according to guidelines provided by product management.
Coordinate with operations and logistics as well as internal and external warehouse teams to ensure timely fulfillment.
Proactively communicate order status, changes, and updates to customers.
Resolve order discrepancies, shipment issues, or customer inquiries in a timely manner.
Deliver responsive, professional service that reflects the values of Afinitas, builds trust, and develops strong relationships with contractors, distributors, and customers.
Address customer concerns and issues.
Serve as customer point of contact and coordinate issue resolution with appropriate internal resources.
Maintain accurate customer records, interaction notes, issue tracking, and sales opportunities in CRM systems.
Act as the voice of the customer internally by sharing feedback and market insights.
Maintain organized documentation for orders, quotes, and customer communications.
Track sales activity, pipeline updates, and performance metrics.
Collaborate with sales leadership and cross-functional teams to support business goals.
Participate in product training and continuous improvement initiatives.