Customer Service Representative
About The Position
A. Duie Pyle is seeking a Customer Service Representative to join their team. This role serves as a key point of contact for both internal and external customers, responsible for managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional customer service. The company, A. Duie Pyle, has been family-owned and operated since 1924, built on core values of integrity, service first, and empathy. They are dedicated to exceptional customer service and empowering employee success, leading the supply chain and logistics industries.
Requirements
- 1 year of prior customer service experience preferred
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
Responsibilities
- Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
- Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with “My Pyle” registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)
Benefits
- Weekly pay every Friday via direct deposit
- Paid vacation, PTO, and annual holidays
- Medical, Dental, Vision and Life Insurance
- 401(k) with Company Match
- Annual Profit Sharing (100% employer paid)
- Short Term and Long Term Disability
- Wellness Programs for yearly benefits discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
