Customer Service Representative - Missouri

First Bank • remote, Missouri

2d • $16 - $19 • Remote

About The Position

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel. This is a remote position, but candidates must reside in the state of Missouri. The hours are Monday through Friday from 11:00 AM to 7:30 PM CST, with a rotating Saturday shift from 9:00 AM to 5:30 PM CST every third Saturday. Employees receive one weekday off during the week they work a Saturday.

Requirements

• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Nice To Haves

• Previous contact call center experience preferred.

Responsibilities

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED