Customer Service Representative

National Seating & Mobility•San Diego, CA

2d•Onsite

About The Position

National Seating & Mobility (NSM) serves a special mission by providing each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs, focusing on 360-degree Complex Mobility Solutions. This may involve customizing power wheelchairs, ensuring independence and safety in the home, or servicing equipment to keep clients mobile. At NSM, our goal is to help our clients move through life. NSM is located in over 200 cities and Canada and is consistently growing, poised for expansion and development, offering meaningful experiences to learn and grow. We are seeking mission-driven team members who exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Requirements

High School Diploma or G.E.D.
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus

Responsibilities

Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
Order management, coordinating with branch staff, clients, clinicians, and care givers.
Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.