Customer Service Representative

CACIQUE LLC • Irving, TX

18d

About The Position

The Customer Service Representative (CSR) is responsible for providing exceptional support to customers by managing orders, resolving issues, and ensuring timely communication. In a food manufacturing setting, the CSR plays a vital role in maintaining customer satisfaction while coordinating with internal teams to meet delivery and quality expectations.

Requirements

• Five (5) + years of Customer Service experience
• Demonstrated experience in managing customer accounts
• Experience supporting and communicating cross-functionally
• Experienced in documentation of all customer interactions, especially complaints
• Experience with PO's & invoicing purchase orders
• Proficient in excel, ERPs, and complaints platform, D365 preferred

Nice To Haves

• Bachelor's Degree preferred in business or other related field
• Experience with B2B & B2C clients preferred
• Bi-Lingual (Spanish) preferred
• Food Manufacturing preferred

Responsibilities

• Managing and processing customer orders accurately and timely.
• Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Works closely with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers.
• Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes.
• Coordinating with the quality assurance team to address any product quality issues reported by customers.
• Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level